BC Computers                                 April 2003-Present

Owner

• Troubleshoot computer problems; Virus and Spyware removal.
• Hardware and software upgrades; Wired and Wireless network setup.
• Custom-built computers.

Wal-Mart                                           October 2002-August 2010

Transportation Office

• Answer phone calls from drivers.
• Print driver trip sheets, match up with bills and go over with driver.
• Verification of drivers daily and bi-weekly payroll.

Fox River Foods                       January 2000-August 2002

Corporate Training Manager

•  Train customers and salesmen how to use the company’s web site to place orders, take inventory, run reports and search for items.
• Install, train, and help desk for 50+ salesmen utilizing laptops in the field.
• Help desk for 1000+ customers utilizing company order entry web site.
• Test the “Smart System” and company web site for bugs.
• Troubleshoot hardware and software problems for laptops and desktops.
• Maintain and Install Components on Network.
• Web Development for company web site.

Fox River Foods                       February 1999-August 2002

IS Operations Manager

• Troubleshoot problems on the company’s AS400 (including weekends).
• Setup, troubleshoot and swap-out PC’s and 5250 terminals.
• Order and maintain computer equipment, paper and ribbons.
• Update sheets to run daily, weekly, monthly and period reports.
• “On-call” for questions or problems that arise.

Fox River Foods                       June 1998-February 1999                

1^st Shift Operator

•  Setup and maintain new items and customers.
• Distribute reports throughout the company.

Southern Illinois University       November 1997-March 1998

LAN Team Member

• Part of a team that maintains software and hardware in three student labs (350 PCs and 7 file servers.)
• Personally responsible for checking the “main lab” to make sure all computers are in working order.